Privacy Policy

Last Updated: April 2026

This privacy policy has been compiled to better serve those concerned with how their "Personally Identifiable Information" (PII) is being used online. PII can be used on its own or with other information to identify, contact, or locate a single person or identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect or otherwise handle your Personally Identifiable Information per our website. By using Palaava, which is a web-based B2C dispute management platform by Evoolv, you consent to the practices described in this Policy.

1. INFORMATION WE COLLECT

When ordering or registering on our site or utilizing our dispute management tools, as appropriate, you may be asked to enter personal information such as:

a. Identity Data

  • Name, email address, mailing address, and phone number.

b. Technical Data

  • IP address, browser type, device information, usage data, and interaction with our platform.

c. Tracking Data

  • Cookies and similar tracking technologies.

d. Dispute Data

  • Information related to customer complaints, payment disputes, and asset-related issues submitted for resolution.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other platform features in the following ways:

  • To enable businesses to manage customer complaints, payment disputes, and asset related issues.
  • To provide ticket-based resolution workflows and ensure clear accountability.
  • To support and maintain regulatory compliance within Nigeria.
  • To provide customer support and improve our platform and services.
  • To send important updates regarding dispute status or marketing communications (with your consent).

3. DATA SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With payment processors to process transactions related to dispute resolutions.
  • With legal authorities when required by law or to support regulatory compliance requirements.
  • With trusted partners who assist in operating our platform and conducting our business.

4. DATA SECURITY

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers.

5. YOUR RIGHTS

Under the Nigeria Data Protection Act (NDPA) 2023, you have the right to:

  • Request access and review your personal information.
  • Correct inaccurate or incomplete information.
  • Delete your account and personal data.
  • Opt-out of marketing communications.
  • Request data portability.

6. COOKIES AND TRACKING

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site or service provider's systems to recognize your browser and capture and remember certain information. We use cookies and similar technologies to enhance your experience on our platform and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. These help us remember your preference, analyze site usage, and provide personalized content. You can modify your cookie settings through your browser; however, some features of the platform may not function properly if cookies are disabled.

7. DATA RETENTION

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Dispute records and account information are typically retained for 7 years after account closure for regulatory compliance.

8. INTERNATIONAL TRANSFERS

Your data is primarily stored and processed in Nigeria. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. CHILDREN'S POLICY

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. CHANGES TO PRIVACY POLICY

We may update this privacy policy from time to time. We will notify you of any material changes by email or prominent notice on our platform. Continued use of our services constitutes acceptance of the updated policy.

11. CONTACT INFORMATION

If you have questions about this privacy policy or your personal information, please contact us: Email: info@palaava.com